Awesome Customer Service – NOT!

When I was a child and was able to read, I remember seeing signs in just about every place of business that gave the ‘rules of customer service.’ Rule #1 was the Customer Was Always Right. Rule #2 Was When the Customer is Wrong, Refer to Rule #1. In this day and age of big box retailers that are at the mercy of shareholders, it’s hard to find businesses that adhere to these rules anymore.